Refund Policy

Last Updated: May 12, 2026

1. Custom Engineering & Non-Refundability

Due to the highly bespoke, labor-intensive nature of custom software architecture, API middleware development, and edge-computing integration, ORBIT SIGNS, INC maintains a strict, milestone-driven refund policy. Unlike off-the-shelf consumer software, the resources, developer hours, and infrastructure spun up for your specific digital signage network cannot be recovered or resold. Therefore, as a general rule, all payments made for completed engineering sprints are non-refundable.

2. Initial Retainers & Discovery Deposits

Commencing a new project requires an initial retainer (typically 20% to 30% of the total project cost, as defined in your Statement of Work). This deposit immediately locks in our engineering team's availability and covers the "Discovery and Architecture" phase. Because this phase involves deep system analysis, database schema design, and hardware compatibility checks, the initial retainer is strictly non-refundable under any circumstances once the Discovery phase has begun.

3. Milestone-Based Approvals

To protect both the Client and ORBIT SIGNS, INC, development is broken into distinct, billable milestones (e.g., "Alpha API Delivery," "Beta CMS UI," "Production Deployment"). Payment for a milestone acts as formal approval of the prior milestone's deliverables. Once a milestone payment is cleared and our engineers begin writing code for the subsequent phase, the cleared payment becomes non-refundable.

4. SaaS Subscriptions & Hosting Cancellations

For clients utilizing our hosted Digital Signage CMS or Cloud Analytics on a monthly Software-as-a-Service (SaaS) model:

• Subscriptions may be canceled at any time with 30 days written notice.
• Cancellations will stop all future billing cycles.
• We do not offer prorated refunds for mid-cycle cancellations. You will retain access to the CMS until the end of your currently paid billing period.

5. Scope Deviations & Remediation

If you believe a delivered milestone fails to meet the technical specifications outlined in the SOW (e.g., the API latency is higher than contracted, or the SOC integration fails on specific screens), you are not entitled to an immediate refund. Instead, you must notify our project managers within 14 days of delivery. ORBIT SIGNS, INC is committed to remediating the codebase to meet the agreed-upon spec at no additional engineering cost. Refunds are only considered if we definitively declare an inability to meet the written technical specification.

6. Hardware Purchases

In instances where ORBIT SIGNS, INC procures physical hardware (e.g., commercial displays, media players, edge computing nodes) on behalf of the client to bundle with our software, those hardware costs are strictly non-refundable once the purchase orders are submitted to our distributors. Any hardware defects must be handled through the original manufacturer's warranty process.

7. Processing of Approved Refunds

In the rare event that a refund is authorized by our executive team (e.g., mutual cancellation of a project prior to the commencement of a paid milestone), the refund will be processed within 15 business days. Funds will be returned via the original payment method or via corporate wire transfer. Any third-party payment processing fees or wire transfer fees will be deducted from the refunded amount.

8. Contacting Billing

To initiate a formal dispute or discuss milestone remediation, please contact our billing department directly:
Email: billing@orbitsignstech.com
Phone: +1 (954) 555-0812